Frequently Asked Questions
Everything you need to know about your Midnight Hour order.
When will my order ship?
Most orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between specific gothic and alternative cuts.
Do you offer international shipping?
Yes, Midnight Hour ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and selected carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How should I care for my Midnight Hour garments?
To preserve the longevity of our delicate fabrics and prints, we recommend washing in cold water on a gentle cycle and hanging to dry.